Thank you for shopping at ariescarestaff.co.uk. We strive to ensure that you are completely satisfied with your purchase. Please review our shipping and returns policy below.
Shipping
We aim to process and ship all orders within 1-2 business days after order confirmation. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status. Shipping times may vary depending on your location and the shipping method selected. Please note that we are not responsible for delays caused by unforeseen circumstances or events beyond our control.
Returns & Refunds
We offer a 14-day money-back guarantee for all items purchased from ariescarestaff.co.uk. If you are not satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange, provided the item is unused, undamaged, and in its original packaging with all tags attached.
Please note:
- The customer is responsible for all return shipping costs.
- Refunds will be processed to the original payment method and may take at least 14 business days to reflect in your account after we receive the returned item.
- For payments made via PayPal, refunds may take at least 14 business days to process. However, please be aware that in some regions, PayPal’s policies or local laws may require refund processing times of up to 30 days.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within 14 days of receiving your order. Provide your order number and reason for return.
- Our team will verify your eligibility and provide you with a Return Authorization Number and instructions for returning the item.
- Carefully pack the item in its original packaging, including all certificates, boxes, and accessories.
- Ship the item to the address provided by our customer service team. We recommend using a tracked and insured shipping service, as Hong Kong Mile Limited is not responsible for items lost or damaged during return shipping.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Exceptions
Certain items, such as customized or personalized jewelry, are non-refundable unless defective or damaged upon arrival. Sale items may also be subject to different return policies, which will be clearly stated at the time of purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a return and provide a prepaid shipping label if applicable. Upon confirmation of the issue, we will offer a full refund or replacement.
Exchanges
If you wish to exchange an item for a different size or style, please follow the return process above. Once we receive the returned item, we will process your exchange request subject to availability.
Contact Us
If you have any questions about our Shipping & Returns policy, please contact us at [email protected]. Our customer service team is here to assist you.
Thank you for choosing ariescarestaff.co.uk.
Hong Kong Mile Limited